A-Z Guide | AYC Future Point

Chaifetz Arena provides wheelchair accessible and companion seating with clear sight-lines on each side of the venue. Chaifetz Arena personnel reserve the right to take appropriate legal action against individuals who fraudulently obtain accessible seating tickets.
- - For Accessible Seating, please call the box office at 314-977-5000
- - For other special accomodations, please call guest services at 314-977-5018
- - If a guest has arrived at Chaifetz Arena and does not have accessible seating and has a need for it, please see a representative at the box office located at Gate B for any accessible needs. Please keep in mind, there may not be accessible seating available on the day of an event and all accessible seating is subject to availability.
- - For non-ticketed events, it is requested that disabled patrons are limited to sitting with only one guest in the ADA sections to accomodate other guests with disabilities.
- - Chaifetz Arena features accessible seating on the concourse level located at sections 101, 103, 104, 107, 108, 110, 112, 114, 116, 119, 121

Alcohol and beer will be served at most Chaifetz Arena events to those 21 years and older, and everyone may be required to show proof of age.

Chaifetz Arena and Delaware North have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:
- - Chaifetz Arena does not allow outside food and beverage into the arena
- - Chaifetz Arena reserves the right to deny entry to guests who appear to be impaired
- - Alcoholic beverages will not be served in containers larger than 25 ounces.
- - There shall be a maximum limit of two alcoholic beverages sold to each guest, per transaction, with current, valid ID. At times, this may be adjusted per management
- - All guests who appear to be younger than the age of thirty-five (35) will be asked to show current valid identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card
- - Chaifetz Arena reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises. These individuals may also be subject to St. Louis Police Department persecution
- - Guests on the suite levels are prohibited from removing bottles, cans and/or glasses from the suite level
- - Guests are prohibited from leaving the arena with alcoholic beverages purchased inside.

Handheld banners and signs 11"x17" or smaller are typically welcome at Chaifetz Arena as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Some events may specify banners and signs to be prohibited. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.

If hanging signage or hanging banners are approved for an event or competition, guests and clients are allowed to hang signs up on finished surfaces only using “painters” tape or zip-ties. No duct, packaging or other form of adhesive is allowed as it will cause damage to the finished surfaces.

All signage must be approved by both the building and the client hosting the event to be permitted. Please see the event manager for permissions for the event you are attending.

Still personal, non-professional cameras with a lens smaller than 6 inches are allowed inside Chaifetz Arena for selected events. Video recording devices, audio recording devices, GoPro cameras, monopods, tripods, selfie sticks, and cameras with telephoto or interchangeable lenses (professional photography equipment) are not permitted inside Chaifetz Arena at any time. Video recording on any device and/or flash photography is prohibited at all times. This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

Guests are encouraged to not bring bags. If guests wish to bring a bag, it must meet the below criteria.

Each guest, including children, will be able to carry one approved clear bag and one clutch.
- -Clear plastic, vinyl or PVC bags that do not exceed 12" x 6" x 12".
- -One-gallon clear plastic Ziploc-style bag. These bags are still subject to search.
- -Clutch bags that do not exceed 4.5" x 6.5" (approximately the size of a hand).
- -Diaper bags (with child) after inspection.
- -An exception will be made for medically necessary items that cannot fit into a clear bag, after proper inspection.
There are no provisions to check prohibited bags or items at Chaifetz Arena. Guests will be asked to either return prohibited items to parked vehicle or dispose of prohibited items at the gate. Chaifetz Arena is not responsible for items left behind, lost, stolen, or damaged.

Chaifetz Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience for all guests.

o Guests will be treated in a consistent, professional and courteous manner by all venue personnel.

o Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.

o Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.

o Guests will sit only in their ticketed seats and show their tickets when requested.

o Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.

o Guests will not smoke in the venue, but in designated outdoor smoking areas only.

o There will not be any obscene or indecent messages on signs or clothing.

o Guests will comply with requests from venue staff regarding facility operations and emergency response procedures. Guests will also be responsible for their own good time by reporting inappropriate behavior.

o Guests will be able to communicate instantly, discreetly and directly with Chaifetz Arena’s guest service kiosk if assistance is needed in dealing with an unruly fan, a cleanup in their section or any issues and concerns that a guest may feel the need to report.

o Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest.

o Season ticket holders may also be subject to having their season subscription revoked.

Chaifetz Arena Encourages:

o Good Sportsmanship

o Enthusiastic support of Billiken Athletics

o Commitment to safety

o Family friendly atmosphere

o Friendly attitude towards all visiting fans

Chaifetz Arena has exclusivity over all food and beverages served and consumed throughout the facility. The tenant, exhibitors, or their representatives may not sell food and beverage items at any time with the expressed written consent of the General Manager. Patrons may not bring food and beverages onto the premises at any time. Concession stands are located throughout Chaifetz Arena and are operated by DNC. All arrangements for serving food and beverages, and sale of concessions should be made through DNC.

Chaifetz Arena is committed to creating a safe, comfortable and enjoyable entertainment experience for all guests. We require all guests to maintain reasonable and appropriate behavior at all times.

Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

o Guests who enter the playing area or stage will be immediately ejected from the venue

o Guests who smoke in the venue. Chaifetz Arena is a non-smoking facility

o Guests who use any obscene or indecent messages on signs or clothing

o Guests who do not comply with requests from venue staff regarding facility operations and emergency response procedures

o Guests who stand on chairs, railings or put other guests on their backs or shoulders

o Guests who are fighting or challenge others to a fight

o Guests who “moon” or show other private body parts will be escorted out of the venue

o Guests who violate any of Chaifetz Arena’s policies and procedures

o Guests who violate any local, state or federal laws or statues

o Guests who ignite any display of flames, i.e. lighters, matches

o Guests who attempt to enter any backstage areas without permission

o Guests who throw, discharge, or launch any object or liquid substance

o Guests who willfully and maliciously disturb another guest/employee with loud and unreasonable noise

o Guests who use profanity and/or offensive words, which are likely to provoke a violent reaction from others

o Guests who taunt or use offensive language against any players, referees, or performers

The Arena staff has been trained to intervene where necessary to help ensure that the above expectations are met. Guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Thank you for your cooperation

Chaifetz Arena's goal is to provide a safe and enjoyable atmosphere by using installed automated security systems and appropriate security operating plans. Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, employees and occupants of Chaifetz Arena. In the case of an emergency, guests must comply with directives from venue staff regarding arena operations and emergency response procedures.

The Guest Services Kiosk is located immediately to the right upon entering the arena from the Gate B (Box Office) entrance. The kiosk is on the main concourse across from Section 102. The kiosk is manned with personnel available to answer any questions about the facility and available services.

General Guest Services inquiries can be submitted to ChaifetzGuestServices@slu.edu or by calling 314-977-5018.

Lost children/guests should be directed to our Guest Services Kiosk, located on the Main Concourse near section 102. Parents looking for a lost child should contact the nearest Usher or Security Officer. For safety reasons Chaifetz Arena is unable to make in-arena announcements for lost children or guests.

Give a detailed description of the person(s) in question including:
- -Name
- -Location of area last seen
- -Age/Race/Sex
- -Eye and hair color
- -Height/weight/build
- -Description of clothes including shoes
- -Any distinguished characteristics

Lost and found items should be turned into the Guest Services Kiosk across from section 102 during an event. Guest Services manages their storage for up to 30 days. At the end of the 30 day period, unclaimed items may be donated. Guests inquiring about Lost & Found items post-event should inquire about picking up items that were turned in or by sending an email to ChaifetzGuestServices@slu.edu.

Chaifetz Arena assumes no responsibility for lost items at any event, and all items not collected within 30 days will be discarded.

When the national anthem is played prior to the start of each sporting event, we will pause. All persons representing Chaifetz Arena or Spectra shall stand respectfully during the playing of national anthem. Concession workers step away from beer taps and cash registers. Ushers and other employees should come to a halt and remove their caps. As long as weather is permitting, security checks and ticket-scanning at entry gates should be paused as well.

- -Professional cameras with detachable lenses
- -Audio/video recording devices (GoPro, iPad, tablets, Google Glasses, Spectacles, etc.)
- -Selfie Sticks, Tripods, Monopods
- -Outside food and/or beverage
- -Oversized bags and backpacks (no larger than 14" x 14" x 6")
- -Cans, Metal/Glass/Plastic Containers, Bottles or Flasks
- -Illegal drugs or substances (we have zero tolerance on this)
- -Incendiary devices, flammable liquids, aerosol cans, permanent markers
- -Weapons of any kind
- -Strollers (exceptions will be made for collapsible ones that fit under a seat)
- -Banner sticks, poster tubes and flag poles
- -Items whose content cannot be inspected (wrapped gifts)
- -Laptops, personal computers, two-way radios, tablets, iPads
- -Flashlights, laser pointers, flares, fireworks, confetti
- -Noise making devices (air horns, whistles, bells, vuvuzelas, etc)
- -Balloons, balls, projectiles or optical illusions
- -Skateboards, segways, scooters, roller blades, bikes, hover boards and helmets
- -Coolers, ice chests, folding chairs, pointed-tip umbrellas
- -Seat cushions or booster seats: cannot have zippers, pockets or conceable areas.
- -Masks, chains, studded belts or bracelets
- -Drones
- -Animals or pets (accommodations will be made for trained, harnessed and housebroken service animals)
- -Unapproved pamphlets, handouts, ads, flyers
- -Clothing, garments or signs displaying explicit language, profanity, derogatory characterization
- -Signs, flags and banners (no larger than 11" x 17" or attached to a pole/stick). Signs must be relevant to the event and not contain any explicit language, profanity, derogatory characterization.
Facility management, artist/tour management, and security reserves the right to ban any additional items at their discretion. Chaifetz Arena and security staff reserves the right to search anyone, and their belongings, who enter the premises.

Chaifetz Arena has a No Re-Entry policy for all of its events. Chaifetz Arena does have a designated pass out location for guests who would like to smoke. The pass out gate is located at Section 112, Gate E on the concourse. The no re-entry policy for Chaifetz Arena is standard, but there are a few exceptions. Most events will not allow re-entry into the building, and all exits are final. There are a handful of events that allow re-entry, such as all day tournaments, cheer & dance competitions, and CrossFit. Please refer to your Guest Services Supervisor or Event Manager for each event. Special circumstances (such as taking a large merchandise item to a vehicle or health issue) may be examined and approved by a supervisor on a case to case basis.

Chaifetz Arena has implemented a series of health and sanitization policies and procedures and are following guidelines from the CDC, State of Missouri, Saint Louis University and local public safety and health officials. Everyone plays an important role in facilitating a safe environment at Chaifetz Arena during the ongoing COVID-19 Pandemic. Please click here to review the Safe Arena Policy. The Safe Arena Policy still applies to those who are fully vaccinated.

All guests and permitted bags are subject to search before entry into Chaifetz Arena, including passing through a metal detector.

CLEAR BAG POLICY
While guests are encouraged not to bring bags, if a guest wishes to bring a bag, it must be clear, vinyl, or PVC that doesn't exceed 12" x 6" x 12". Please see the Clear Bag Policy page on the website or included in the A-Z Guide dropdown for additional information.

Note, there are no provisions to check prohibited bags or items at Chaifetz Arena. Guests will be asked to either return prohibited items to parked vehicle or dispose of prohibited items at the gate. Chaifetz Arena is not responsible for items left behind, lost, stolen, or damaged.

WALK-THROUGH METAL DETECTORS
In addition to all normal building search procedures and prohibited items, all guests coming to Chaifetz Arena may be asked to comply with arena security requirements, including asking all guests to remove their hat, empty all metal from their pockets and present to certified security and enter the arena through metal detectors. If anyone refuses these search or other security procedures, they may be denied entry into the venue.

What items should I remove from my pockets before passing through a metal detector?
- Guests may now keep phones, keys and wallets on their person while walking through the metal detectors. Guests will be asked to remove any other large metal items different from the aforementioned phones, keys and wallets. Unlike what you expect at an airport, guests will NOT be asked to remove shoes, belts, small jewelry, watches, hair clips or other small amounts of loose change during the initial screening.
What is the metal detector policy for children?
- Children are subject to screening, however, parents with an infant may carry the baby. Parents who are attending with small children who are able to walk on their own are invited to proceed through the machines alongside their children.
If I have an artificial knee/hip replacement, do I still pass through a metal detector?
- It is safe to proceed through the machines, however, guests with medical circumstances who prefer wand screening may request such accommodation.
If I use a wheelchair, scooter, or walker, do I still pass through a metal detector?
- As long as the wheelchair, scooter, or walker fits through the machines, guests may use them. If the mobility device does not fit, sets off the alarm, or guests in these circumstances prefer a secondary screening, a screening with a wand will be conducted.
If I am an expectant mother, do I still pass through a metal detector?
- It is safe to proceed through the machines, however, expectant mothers who prefer wand screening may request such accommodation.

Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are encouraged to respect the sight lines and experiences of those around them. Standing in aisles, and on chairs is strictly prohibited.

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing or leaving personal items in the aisles.

Guests are not encouraged to bring strollers into The Arena. Strollers are not permitted in the seating sections due to potential safety hazards. Strollers are allowed in suites. Umbrella style strollers that collapse completely are permitted to be placed underneath your seat. Larger strollers must be checked into the Guest Service Center at section 102 on the concourse. Chaifetz Arena is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, on the concourse or in disabled seating areas.

Chaifetz Arena’s Box Office does not manage tickets for guests who purchased through a third party vendor. To avoid disputes with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through authorized outlets only. Authorized outlets include www.thechaifetzarena.com, Chaifetz Arena Box Office, and Ticketmaster. Chaifetz Arena will not be responsible for validating tickets that were not purchased through an authorized outlet nor will assistance be provided should any issues result from them.

Weapons of any type are prohibited at Chaifetz Arena. Armed Law Enforcement present in an official capacity must enter Gate B only to and must speak with the designated DPS officer at Gate B prior to entry. DPS will review the credentials and decide if a weapon will be let in, checked, or returned to their vehicle.

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. Chaifetz Arena does not provide weapon lockers and will not check in weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the Arena and may be subject to arrest.