Guest Services Attendant

SUMMARY:
A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Chaifetz Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff, parking attendant, golf cart operator, wheelchair attendant, and door guards.

FUNCTIONS (including, but not limited to):

· Provide exceptional customer service to all guests

· Greet guests and collect tickets as they enter the building or section assigned

· Ensure guest compliance with outside food/beverage and camera building policies

· Usher guests to their seats and provide directional assistance throughout facility

· Monitor guest conduct and provide assistance to guests

· Assist in providing a safe and secure environment for Chaifetz Arena

· Report any unsafe equipment or situations to supervisory staff immediately

· Perform crowd control management functions

· Act as a member of the emergency evacuation team by directing guests to emergency exits

· Monitor emergency exits and assist guests with special needs

· Move around to various positions/locations as event needs

· Hand out materials to guests as needed for events

· Follow directions for all event procedures and safety standards

· Provide excellent customer service assistance to internal and external clients

 


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