Ticket Seller

SUMMARY:
A Ticket Seller is part-time employee who will act as primary point of contact for customers as they purchase tickets for upcoming events at the Chaifetz Arena. They are responsible for providing accurate information for our guests and ensuring all service needs are met. Ticket Sellers will work during the week during our normal business hours (Monday through Friday 9am-5pm, Saturday 10am-2pm) and during events to ensure smooth ticketing operations throughout the guest’s experience.

FUNCTIONS (including, but not limited to):

· Provide exceptional customer service to all guests both in person and on the phone

· Assist in the purchasing of tickets for upcoming events via Ticketmaster Archtics

· Provide full and accurate information to interested parties

· Help troubleshoot any ticketing issues guests may have on day-of or leading up to events

· Field all inquiries about the venue over the phone & direct all calls to the appropriate departments

· Assist in providing a safe and secure environment for Chaifetz Arena

· Address any customer complaints in a respectful, helpful way and escalate to managers as needed

· Balance cash drawer at end of each shift

· Monitor Will Call and verify ID of those picking up

· Provide excellent customer service assistance to internal and external parties

· Exemplify the GREAT philosophies


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