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Chaifetz Arena
  • Can I bring my camera to photograph a Chaifetz Arena event?

    • Personal cameras without detachable lens that fit inside of your front pocket are allowed inside Chaifetz Arena for select events.  Please check the event page on the Chaifetz Arena website for any event specific policies.
  • Are signs permitted inside of Chaifetz Arena?

    • Banners and signs are welcome at Chaifetz Arena as long as it does not disrupt the view or experience of any other fan and the content is tasteful.  Banners and signs are subject to search and may be confiscated if messages are inappropriate.  Banner poles and sign sticks are not permitted.
  • How can I contact Chaifetz Arena?

    • Chaifetz Arena can be reached by phone at 314-977-5000 and by email at info@thechaifetzarena.com.
  • Are there any items that are prohibited at Chaifetz Arena?

    • Prohibited items include, but are not limited to: outside food or drink, carry bags or backpacks, bottles or cans, containers, illegal substances, incendiary devices, weapons of any type, banner sticks or flag poles, selfie sticks, artificial noice making devices, laser pointers, helium balloons, audio or video recorders, pets other than service animals, cameras that can't fit into the palm of one's hand, or items containing the contents of which cannot be inspected or displayed.
    • All bags (camera bags, purses, etc.) will be subject to search upon entering Chaifetz Arena.  Please have your bag ready for search before your get to the gate to accelerate the entrance process.
  • May I re-enter Chaifetz Arena once I have left?

    • The re-entry policy for Chaifetz Arena is on an event by event basis.  Most events will not allow re-entry into the building, and all exits are final.  Please ask the nearest guest services employee for further information before exiting the building.
  • What are the rules concerning alcohol at Chaifetz Arena?

    • Alcohol and beer are served at most Chaifetz Arena events (including SLU Billiken basketball games) to those 21 years and older, and everyone may be required to show proof of age.  No alcohol will be allowed to be brought into or out of the arena.
  • Can I smoke at Chaifetz Arena?

    • Chaifetz Arena is a non-smoking facility.  E-cigarettes are not permitted inside Chaifetz Arena.  A smoking exit is available at most events at gate E.
  • Where is the lost and found located at Chaifetz Arena?

    • If you lost an item at a Chaifetz Arena event, please call 314-977-5000 to claim your item.
    • To report a lost item during an event, please visit the guest services booth on the concourse between gates A and B.
    • If you lost tickets to a future event, please call Ticketmaster customer service at 1-800-653-8000.
  • What are the box office hours of operation?

    • Hours are 9am-5pm Monday through Friday and open Saturdays and Sundays of event days typically one hour prior to doors
    • Please call 314-977-5000 to confirm Saturday, Sunday, and event hours.
  • Can I bring my own food/beverages to a Chaifetz Arena event?

    • Any outside food or drink is not permitted entry into Chaifetz Arena.
    • Concessions are operated by Sodexo.  There are multiple stands located around the arena.  For more information regarding catering at Chaifetz Arena, click here.
  • What accommodations can be made for patrons with disabilities attending events?

    • ADA tickets are available for all events at Chaifetz Arena.  These tickets can be purchased online through Ticketmaster.com, by phone at 1-800-745-3000, or in person at the Chaifetz Arena box office.  Wheelchair seats are designated on the map and are available in row U.  Seats in row W are not wheelchair accessible, but are able to be accessed without using stairs.
    • Assisted listening devices can be requested at the guest services kiosk near the main entrance.  Patrons may reserve devices in advance of the show by calling 314-977-5000.
    • Service animals as outlined by the American Disabilities Act are allowed inside Chaifetz Arena.  However, we ask that all fans who plan on bringing a service animal to an event, please call 314-977-5000 in advance of the event, so the Chaifetz Arena staff can properly provide the best service possible.
  • Where can I pick up will call tickets?

    • Will call is located inside gate B at the box office.  You must bring a photo ID and the credit card used to purchase the tickets to pick up tickets.  Will call is available the day of the event until the box office closes.
  • How can I buy a brick on the plaza of Chaifetz Arena?

    • Buying a brick can be done by contacting Tony Minor at 314-977-7651 or minora@slu.edu.